Backs in Action · East Vancouver
Injured at work? How WorkSafeBC claims and care work, step by step
Report your injury to your employer and to WorkSafeBC, then get your claim number. On an accepted claim, we bill WorkSafeBC directly for covered physiotherapy, chiropractic care and acupuncture, so there is no cost to you. Across from Renfrew SkyTrain. Free Parking with validation.
Not sure where to start? Request a call back and our front desk will help you figure out the next step.
2917 Hebb Avenue · Across from Renfrew SkyTrain
Part of the Vancouver community
- 2026: Hundreds of 5-star reviews on Google, Yelp and Facebook.
- 2023: Vancouver’s Top Choice Wellness Centre, Top Choice Awards. A clinic-wide recognition.
- 2017: Book Local Community Choice Award, Top Chiropractors Business in Vancouver.
- 2015: Vancouver Courier Stars of Vancouver winner, Best Chiropractor.
- 2014: Georgia Straight Best of Vancouver winner, Best Chiropractor.
- Direct billing, no cost to you: We bill WorkSafeBC directly for covered care on an accepted claim, so there is no cost to the patient.
How a WorkSafeBC claim works
Most employees in British Columbia are covered by WorkSafeBC insurance paid for by their employer. If you are hurt at work, a WorkSafeBC claim can cover your health care and recovery, wage-loss benefits and other supports. Here is the short version:
1. Report the injury
Tell your employer right away, and report the injury to WorkSafeBC. You can report online or by phone, even if you have not missed work yet.
2. Get your claim number
WorkSafeBC gives you a claim number and reviews your claim. While it is pending, some care can still start – call us and we will help you check.
3. Claim accepted, care covered
Once your claim is accepted, WorkSafeBC covers approved treatment. We bill WorkSafeBC directly, so there is no cost to you for covered care.
Not sure of your claim status? Call 604-876-9977 and we will help you check before you book.
Four steps to take after a work injury
1. Report your injury to your employer
Your employer is responsible for first aid and for getting you to a hospital, clinic or doctor’s office if you need it. Details recorded early, while the incident is fresh, help your claim later. Keep in touch with your employer about your recovery and any time off work.
2. See a doctor or seek medical attention
Tell every health care provider you see that the injury happened at work. If your doctor recommends or refers you to physiotherapy, chiropractic care or acupuncture, ask them to note that it is for a work-related injury – WorkSafeBC may need that note for your claim.
3. Report the injury to WorkSafeBC
If you missed work because of the injury, call the WorkSafeBC Teleclaim Centre. If you sought medical attention but have not missed work, you can report your injury online.
4. Start your recovery with us
Book an assessment with our team. We will build a treatment plan for your injury and your job, and work with you, your employer and WorkSafeBC toward a safe return to work.
Not sure which service you need?
All three of these services are covered by WorkSafeBC on an accepted claim, and all are available at our clinic. If you are unsure, book any assessment or call us – if a different service would suit your injury better, we will tell you.
Physiotherapy
Movement, exercise and hands-on care to restore strength and function, with a return-to-work plan. Concussion and vestibular (balance or dizziness) injuries from work are also treated by our physiotherapy team.
Who it may suit: Sprains, strains, concussion or balance injuries, and anyone who needs a structured recovery plan.
Chiropractic care
Hands-on care for back, neck and joint injuries, with movement and return-to-work support.
Who it may suit: Back and neck strains, joint injuries, and repetitive strain.
Acupuncture
Acupuncture to help manage pain and support recovery after a workplace injury.
Who it may suit: Pain that limits your work or daily activities, including back, neck and shoulder pain.
WorkSafeBC acupuncture · Book a WorkSafeBC acupuncture visit
Not sure where to start? Request a call back
Leave your name and number and our front desk will contact you to help with the next step – checking your claim status, choosing a service, or booking your first visit.
Privacy note: please don’t include your claim number or medical details in this form. We will collect anything WorkSafeBC needs by phone.
Injured at work and not sure where to start? Leave your details and our front desk will get in touch.
Direct billing to WorkSafeBC
No cost to you for covered care
We bill WorkSafeBC directly for covered physiotherapy, chiropractic care and acupuncture on an accepted claim. If you want a service that WorkSafeBC does not cover, we will tell you before you book.
Have your claim number ready
Bring your WorkSafeBC claim number to your first visit. If you are not sure of your claim status, call us at 604-876-9977 and we will help you check.
Easy to reach in East Vancouver
- 2917 Hebb Avenue at the Broadway Tech Centre, across from Renfrew SkyTrain.
- Ground-level clinic with wheelchair access.
- Free Parking with validation, plus nearby street parking subject to availability.
- WorkSafeBC physiotherapy, WorkSafeBC chiropractic and WorkSafeBC acupuncture in one clinic, when appropriate for your needs.
Questions after a work injury
How do I start a WorkSafeBC claim?
Report your injury to your employer first, then report it to WorkSafeBC: call the Teleclaim Centre if you missed work, or report online if you sought medical attention without missing work. WorkSafeBC will give you a claim number and let you know when your claim is accepted.
Can I get treatment while my claim is still pending?
Often, yes. Some care can start while WorkSafeBC reviews your claim – for example, a chiropractic assessment within 60 days of your injury, or an initial physiotherapy visit. Coverage rules differ by service, so call us before you book and we will help you check.
Do I pay anything for treatment on a WorkSafeBC claim?
We bill WorkSafeBC directly. There is no charge to you for care that WorkSafeBC covers on your claim. If you want a service that WorkSafeBC does not cover, we will tell you before you book.
Which service should I choose: physiotherapy, chiropractic or acupuncture?
It depends on your injury. Physiotherapy suits sprains, strains, concussion and balance injuries, and structured return-to-work plans. Chiropractic care suits back, neck and joint injuries. Acupuncture helps manage pain during recovery. If you are unsure, book any assessment or call us – we will point you to the right service.
Do I need a doctor’s referral?
You do not need a doctor’s referral for physiotherapy, chiropractic care or acupuncture under WorkSafeBC. You do need a WorkSafeBC claim accepted for your injury for us to bill your treatment to WorkSafeBC.
What if my injury is a concussion or causes dizziness?
Concussion and vestibular (balance or dizziness) injuries from work are treated by our physiotherapy team. See our WorkSafeBC physiotherapy page, or call us to discuss your situation.
Where is Backs in Action?
Backs in Action is at 2917 Hebb Avenue, Vancouver, across from Renfrew SkyTrain Station at the Broadway Tech Centre. The clinic has ground-level wheelchair access. Free Parking with validation is available, plus nearby street parking subject to space availability.
Award-Winning Multidisciplinary Clinic
Backs in Action is proud to be a community-supporting clinic that empowers people to come together to live a happy, healthy lifestyle.
Take the next step in your recovery
Book an appointment online, request a call back, or call us if you are not sure where to start.
or write to info@backsinaction.ca
Backs in Action · 2917 Hebb Avenue, Vancouver
604-876-9977
For appointment and billing questions, contact our front desk. Contact the clinic.
Email us any time. The clinic will reply during opening hours. Please avoid including sensitive medical details in email.